Excellence in Digital Banking Summit

Excellence in Digital Banking Summit is a focused regional event on the practical evolution of digital banking, gathering banking digital, product and customer-experience leadership for content oriented around the operational realities of transforming traditional banking institutions. It sits alongside DigiFin, Money20/20 Europe and Finticipate as calendar anchors for the same audiences.

What happens

The programme combines plenary sessions on the major shifts in digital banking with parallel tracks on digital channel strategy, mobile banking, core banking modernisation, customer experience design, customer data platforms and the increasingly central role of AI across the banking customer journey. Case-study sessions feature banking leaders presenting concrete transformation experience. The exhibition floor combines core banking platforms, digital banking software vendors, customer experience tools and identity and KYC technology providers. Networking is structured around executive receptions and a curated meetings programme between banks and vendors.

Who attends

The audience is concentrated in banking digital and customer-experience leadership: chief digital, customer experience and innovation officers from regional banks, senior product and digital leadership from banking institutions, customer experience and journey designers, banking technology and vendor partnership leadership, and senior consulting representation. The geography varies by edition but typically reflects strong regional banking attendance with particular concentration in APAC, Middle East and CEE markets.

Dominant themes

The digital banking agenda emphasises the strategic priorities facing banking digital and customer-experience leadership: the practical mechanics of core banking modernisation, the role of customer data platforms in delivering personalised banking experiences, mobile banking innovation, the evolution of digital onboarding under tightening regulatory and customer-experience expectations, the strategic positioning of banks against fintech and embedded-finance disruption, and the role of AI across the banking customer journey from credit decisioning to customer service to fraud detection. Customer experience design under cultural and regulatory diversity features consistently.

Planning to attend

Venue selection varies by edition. The conference language is English. The audience density of senior digital banking leadership makes the event effective for vendor commercial conversations. International visitors should plan around the specific city logistics for the year being attended. Many attendees combine the conference with adjacent commercial meetings given the concentration of regional banking decision-makers.

Use the expense calculator below to estimate the total cost of attending — registration, flights, hotels, meals, and ground transport.